At scalpstyle.store, we are dedicated to helping you achieve your best hair health. Because our products are personal care items, we follow these hygiene-focused policies:
- Return Window: You may request a return or exchange within 7 days of receiving your order.
- Eligibility: Due to hygiene reasons, we can only accept returns if the product is unused, unopened, and in its original, sealed packaging. If the factory seal is broken, the product is non-returnable.
- Refunds/Exchanges:
- Exchanges: If you received the incorrect item, we will happily exchange it for the correct one at no extra cost.
- Refunds: If a return is approved, refunds will be issued via your original payment method (or as store credit), minus shipping charges, after we inspect the returned item.
- Process: To initiate a return, please contact our support team with your order number and photos of the item. Customers are responsible for return shipping costs unless the item is defective or incorrect.